pgok Privacy Policy — How We Handle Your Data
pgok is committed to protecting the privacy of every player in Bangladesh. This Privacy Policy explains clearly what data we collect, why we collect it, and how we keep it safe.
Last updated: January 2026
Introduction
Our Commitment to Your Privacy
This Privacy Policy ("Policy") describes how pgok ("pgok", "we", "us", "our") collects, processes, stores, uses and protects personal data relating to players ("you", "your") who register for or use the pgok online gaming platform available at pgok.today. This Policy forms part of pgok's overall Terms and Conditions and should be read alongside them. By registering for a pgok account or using the pgok platform, you acknowledge that you have read and understood this Privacy Policy.
pgok operates this platform primarily for players based in Bangladesh and takes its responsibilities regarding the handling of personal data seriously. We collect only the data that is necessary for us to deliver a safe, reliable, and personalised gaming service, to comply with applicable verification and anti-money laundering requirements, and to provide effective customer support. We do not sell your personal data to third parties.
Data Collection
What Personal Data pgok Collects
The categories of personal data that pgok may collect about you include the following. In each case, we collect only what is necessary for a clearly defined purpose.
Identity Data
Full name, date of birth, gender, and copies of identity documents submitted for KYC verification.
Financial Data
Payment method details (bKash number, Nagad number, Rocket number, card details), transaction history, deposit and withdrawal records.
Device & Technical Data
IP address, device type, operating system, browser type, mobile network, and session timestamps.
Gaming Activity Data
Betting history, game preferences, session duration, wager sizes, wins and losses, and bonus claim records.
Location Data
General location inferred from IP address, used to verify jurisdiction eligibility and apply appropriate regional settings.
Communications Data
Records of messages sent to pgok support, including email correspondence and any details provided when raising a complaint or query.
Data Use
How pgok Uses Your Personal Data
pgok uses the personal data it collects for the following purposes. In every case, data is used only to the extent necessary for the relevant purpose.
- To create and manage your pgok player account, verify your identity during KYC, and maintain accurate account records throughout your relationship with pgok.
- To process your financial transactions, including deposits via bKash, Nagad, Rocket and other supported payment methods, and to process withdrawal requests in accordance with our payment procedures.
- To comply with applicable anti-money laundering (AML) obligations, including monitoring transactions for suspicious activity and reporting to relevant authorities where required by law.
- To deliver and improve the pgok gaming experience, including personalising game recommendations, displaying relevant bonus offers, and optimising platform performance on mobile devices used across Bangladesh.
- To provide customer support and respond to queries, complaints or account requests that you submit to pgok through the designated support contact channel.
- To enforce our Terms and Conditions, detect and investigate fraudulent activity, prevent cheating or abuse of pgok's platform, and protect the interests of all pgok players.
Legal Basis
Our Legal Basis for Processing Your Data
pgok processes your personal data on the following legal bases, depending on the nature of the processing activity.
Contractual Necessity
The majority of pgok's data processing is necessary to perform the contract between you and pgok — specifically, to operate your account, process transactions, and deliver the gaming services you have registered for.
Legal Obligation
Certain processing activities, including KYC verification, AML transaction monitoring, and cooperation with law enforcement or regulatory authorities, are carried out to comply with legal obligations applicable to pgok's operations.
Legitimate Interests
In some cases, pgok processes your data on the basis of its legitimate interests, such as fraud prevention, platform security improvements, responsible gaming monitoring, and the analysis of aggregated gameplay data to improve the overall service quality. Where pgok relies on legitimate interests, we always ensure that those interests are balanced against your rights and do not override them.
Data Sharing
When and With Whom pgok Shares Your Data
pgok does not sell, rent or trade your personal data to any third party. However, pgok may share your personal data with the following categories of recipients where necessary to operate the platform and comply with applicable obligations.
- Payment processors and financial service providers (including bKash, Nagad, Rocket, Upay, Visa and Mastercard network operators) where necessary to process your deposit or withdrawal transactions.
- Identity verification and KYC service providers engaged by pgok to verify player identity documents and support compliance with applicable verification requirements.
- Game software and technology providers whose games or platform components are integrated into the pgok platform, where such providers need access to anonymised or pseudonymised session data to deliver their services.
- Competent legal, regulatory or law enforcement authorities, where pgok is required by applicable law or court order to disclose personal data, or where disclosure is necessary to protect the rights, property or safety of pgok or its players.
Where pgok engages third-party service providers to process personal data on its behalf, those providers are contractually required to handle the data only as instructed by pgok and to maintain appropriate security measures. pgok remains responsible for the personal data processed by such providers.
Cookies
How pgok Uses Cookies and Tracking Technologies
pgok uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device when you visit the pgok website. They allow pgok to recognise your device on return visits, maintain your logged-in session, and understand how players use the platform so we can improve it.
Essential Cookies
Essential cookies are strictly necessary for the pgok platform to function. They enable core features such as account login sessions, cashier functionality, and security checks. Essential cookies cannot be disabled without preventing the platform from working correctly. No consent is required for essential cookies as they are required for the service to operate.
Analytics Cookies
pgok may use analytics cookies to collect aggregated, anonymised information about how players navigate and use the platform. This data helps us identify popular features, detect technical issues, and improve the overall user experience. Analytics data is never linked back to an individual player's personal identity. You may be able to opt out of analytics cookies via your browser settings, though doing so will not affect your ability to use the pgok platform.
Data Retention
How Long pgok Keeps Your Personal Data
pgok retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. For active player accounts, pgok retains personal data throughout the duration of the account relationship. Account data is also retained for a period following account closure to comply with applicable anti-money laundering, fraud prevention, and financial record-keeping requirements.
Communications data (such as support correspondence) is retained for a period that allows pgok to respond to any related dispute or query that may arise after the communication. Gaming activity data may be retained in aggregated or anonymised form after account closure for the purposes of platform analytics and improvement. Where personal data is no longer required, pgok will securely delete or anonymise it.
Your Rights
Your Data Protection Rights Explained
Depending on your location and the applicable data protection law, you may have some or all of the following rights in relation to the personal data that pgok holds about you. To exercise any of these rights, please contact pgok using the support email address displayed on the pgok website.
Right to Access
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Data Portability
Right to Withdraw Consent
To exercise any of your data protection rights, please contact pgok support using the email address displayed as plain text on the pgok website. pgok will respond to all verified data subject requests within a reasonable timeframe. Please note that certain rights may be limited where pgok has an overriding legal obligation to retain or process the relevant data — for example, where retention is required to comply with anti-money laundering law.
Security
How pgok Protects Your Personal Data
pgok implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include SSL encryption across all data transmissions between your device and the pgok platform, access controls that restrict internal access to personal data on a need-to-know basis, regular security assessments of the pgok platform infrastructure, and secure storage of sensitive data including identity documents and payment records.
While pgok takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own pgok account credentials. If you believe your account has been compromised, please contact pgok support immediately using the support email address displayed on the pgok website. pgok will investigate and take appropriate steps to secure the affected account.
Third Parties
Third-Party Services and External Links
The pgok platform integrates third-party game software from providers such as Pragmatic Play, Evolution Gaming and others. While these providers may collect anonymised technical session data as part of delivering their game services, pgok requires all integrated providers to comply with appropriate data protection standards. pgok does not include links to external websites that are outside pgok's control. If you follow a link to an external site through any third-party channel, pgok is not responsible for the privacy practices of that external site.
Minors
pgok Does Not Collect Data From Minors
The pgok platform is strictly intended for adults aged 21 and above. pgok does not knowingly collect personal data from any person under the age of 21. If pgok becomes aware that personal data has been collected from a person under 21, pgok will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered with pgok or provided personal data to pgok, please contact pgok support immediately using the support email address displayed on the pgok website.
Policy Updates
Changes to This Privacy Policy
pgok reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or pgok's data processing practices. When a material change is made to this Policy, pgok will make reasonable efforts to notify registered players via the contact details held on their account or via a notice displayed on the pgok platform. The updated Policy will take effect from the date it is published on the pgok website. Your continued use of the pgok platform after the updated Policy is published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
Contact
How to Contact pgok About This Policy
If you have any questions, concerns or requests relating to this Privacy Policy or the way in which pgok handles your personal data, please contact pgok support using the email address displayed as plain text on the pgok website. pgok will acknowledge receipt of your enquiry and endeavour to respond fully within a reasonable period. Please note that pgok's support email is displayed as non-clickable plain text in accordance with pgok's site policies — please copy the address manually into your email client.
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